Our Service Commitment and Technical Support Excellence

The Polaris Nanotech Technical Support Team is fully commitment to meet and exceed your requirements and high expectations of us.

Our Technical Support Engineers are trained at the manufacturers’ factories and are qualified by our principal to work on your instruments. On top of technical skills, they are equipped with service attitude to ensure that you have a delightful experience by getting your instruments up and running or find alternative solutions to your technical issues on hand.

Installation, Training and Support

Our Technical Support Engineers will assist to prepare your laboratory facilities and layout before arrival of your equipment. Risk assessment will be provided to ensure safety regulations are adhered to. The Team will ensure the proper installation and commissioning of your instruments. Professional training is comprehensively provided to support end users in using the products for their work. Routine maintenance training is provided to equip end users with basic trouble-shooting of the equipment.

Preventive Maintenance Contracts

We offer Preventive Maintenance Program to give you peace of mind that your instruments are well taken care of. Preventive Maintenance Package is available with regular scheduled visits and pre-emptive spare parts that are reserved for end users. Priority response is provided to ensure minimal downtime and quick turn-around time.

In summary, Polaris Nanotech Technical Team’s professional service supports each and every of our valued customer with the expertise that is needed for your instruments’ consistent optimization and long term maintenance. Our Professional and Excellent Service is our key value proposition to you.